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james@pids.com.au – karen@pids.com.au

Customer Service

Quotations

Quotations are valid for 30 days from the date of quotation unless some other period is specified in writing by the Company. Quotations are subject to withdrawal or variation by the Company at any time. Any quotation made by the Company is not an offer to sell and no order based on a quotation will bind the Company until the order is accepted by the Company. Unless otherwise agreed in writing, all orders are subject to acceptance by the Company within 30 days of receipt by the Company of the Purchaser’s order. Any modifications agreed to verbally will only be effective after confirmation by the Company in writing.

Delivery

(a) Where the Purchaser has not, by the final Delivery date, taken or accepted Delivery of all Goods, the price of the undelivered Goods may be subject to variation (above) and the balance of the price of the undelivered Goods or any instalment(s) shall be paid immediately on Delivery or upon tender by the Company.

(b) The Company shall use its best endeavours to dispatch the Goods by the agreed date (if any) but any date quoted for Delivery is an estimate only and the Company shall not be liable to the Purchaser for any loss or damage however arising for failure to Deliver on or before the quoted date. Late Delivery or failure to Deliver does not entitle the Purchaser to cancel any order or part order.

(c) The Company reserves the right to Deliver by instalment(s). If Delivery is made by instalment(s), the Purchaser shall pay to the Company all money owing for each instalment(s) dispatched and the Purchaser shall not be entitled to cancel or otherwise avoid accepting and paying for any instalment(s) despatched or terminate or cancel any instalment(s) yet to be Delivered.

(d) The Company reserves the right to suspend the supply of any order in whole or in part or discontinue the supply of Goods without incurring any liability (eg. product recall)

(e) Every endeavour will be made to Deliver the quantity ordered, however the Purchaser shall accept and pay for, at the agreed price per unit, the Goods actually Delivered, notwithstanding that the number or amount of Goods Delivered may be greater or less than the number or amount ordered, provided that the variation shall not exceed 10%.

(f) The rights conferred on the Company by this clause are without prejudice to any other rights and remedies of the Company.

Cancellation & Returns

(a) Any order may only be cancelled by mutual agreement and in the event of cancellation of an order, the Purchaser undertakes to reimburse and indemnify the Company for any costs, expenses or charges incurred by the Company in relation to the order.

(b) A purchaser may, within 7 days of the Delivery Date, return the Goods to the Company for a credit. The Purchaser is responsible for the payment of any costs associated with the return (eg. freight). A 20% handling fee will be deducted by the Company.

Payment

(a) Where other terms have not been expressly agreed upon, payment is due immediately upon Delivery of the Goods to the Purchaser or the Purchaser’s carrier or agent and is payable upon demand or, if no demand is made, within 7 days after the Goods are Delivered. The Company reserves the right to charge interest at the rate of 15% per annum calculated daily from the due date until payment is received.

(b) All payments by credit card will attract a 3% + GST surcharge.

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