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FAQ's

Thermal Printers

  • Q1: I am switching to a new label and now nothing prints. The labels come out blank.
    • If your printer is set up for Direct thermal, place a label on a flat surface. Use a coin or your fingernail and scratch the label applying some pressure. If the scratch mark is a light grey colour then you have Thermal Transfer labels that require a ribbon. If the scratch leaves a dark black mark then these are Direct Thermal. Please contact Datamark Service Centre Team for more information.
  • Q2: How long does the printhead last on your Class Printers?
    • The life of the printhead will depend on the actual usage of the printer. Datamax-O’Neil warranties all Datamax-O’Neil printheads for one year or one million inches limited warranty for any manufacturer’s defect. Factors such as humidity, dust, heat, moisture, and inappropriate usage (in-correct clean and abuse) will shorten the life of the printhead. Datamax-O’Neil advises regular cleaning of the printhead (outline in the Operator’s Manual), be sure to follow proper use and handling to extend the life of your printhead.
  • Q3: My display is on but there is no text. What do I do now?
    • Press and hold the “Menu” button on the far left side. Holding down the menu button controls the display contrast. The adjustment applies to ALL Datamax-O’Neil stationary printers with Display.
  • Q4: Some settings were changed in my printer. How do I set it back to factory details?
    • You can download the Windows Printer Drives from the Technical Resources section.
  • Q5: Some settings were changed in my printer. How do I set it back to factory details?
    • To set the printer back to factory defaults, hold down the Pause, Feed and Cancel buttons simultaneously while powering the printer up. Hold these buttons down until the “System Reset” message is in the display and then release the buttons. This will set the printer back to its default settings.
  • Q6: How often should I clean my printhead?
    • When using Direct Thermal labels you should clean the printhead after every roll of labels. When using Thermal Transfer with ribbon then clean the printhead when you install a new roll of ribbon. If the printer is in a dirty environment then we recommend cleaning the printhead on a daily basis.